TERMS & CONDITIONS
ORDER PROCESSING
All orders received are subject to acceptance by Tenerife Flowers. We reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
IMPORTANT: Please note, some of our flowers are seasonal and may not be available at the time of your order. If some of the flowers are not available we will replace them with the closest alternative available. If the bouquet you have ordered not be possible to make we will be in touch with you to discuss.
PAYMENT METHODS
We accept Visa and MasterCard credit and debit cards, transfers and cash. We do not store your credit or debit card details.
DELIVERY DATES
We offer a Next Day delivery service on orders placed before 2pm.
If you need delivery on same day, please call us +34695972352.
If you need delivery for a specific time, or a specific day, please leave a note in your order or contact us (yulyalatyshenko@gmail.com).
You also have a possibility to pick up your order from us in Adeje.
CHANGES TO YOUR ORDER
We do our best to ensure that deliveries are made within your nominated delivery day, however it is your responsibility to ensure that an appropriate person is available at the delivery address during the delivery period. A signature may be asked for on delivery. If there is no one is at the address when the delivery is attempted the goods will be retained by us unless you have provided us with specific details of a nominated place to leave the goods. Should redelivery be required, it will be made at your cost.
Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery date. In any event our liability will be limited to the price of goods not delivered and the cost of delivery.
Should you instruct us to leave a delivery unattended at any address, you agree we disclaim all liability which may arise for reasons of the delivery being left unattended for a period of time. This includes but is not limited to theft, contamination or temperature change.
In the event that the goods delivered to you are incomplete or incorrect, you must notify us straight away and within one day. You will not be charged for any incomplete or incorrect goods. In any event our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.